Shipping & Policies

Welcome

Thank you for visiting my shop. If you need something and don't see it please be sure and ask!

Etsy doesn't allow me to turn off returns and exchanges however, they are not accepted, contrary to what is posted below. My products are custom made to order Therefore unless there is a factory defect all items are non-refundable.
If there is an issue, please reach out and I will do what I can to work something out but please keep in mind I have very low margins, around 10%, so I am not able to do much accommodating. No one is in business to loose money. Please understand :)

Payments

All transactions will be paid through PayPal or credit card. No checks or cash accepted.

Digital downloads

Your files will be available to download once payment is confirmed.

Shipping

If you need your products by a certain date, please convo me in advance to ensure we can meet your request. Our products are custom made once the order is placed by a third-party vendor and we do not have control over their production times in order to speed them up. I do wish we could get products faster, this is the situation we have for made-to-order pieces.

Returns & Exchanges

I gladly accept returns and exchanges

Just contact me within: 14 days of delivery

Ship items back to me within: 30 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)

Returns and exchange details

With very rare exceptions (factory defect or error) we can not accept returns as our products are all made to order once they are purchased. We do not keep inventory on hand nor do we stock our product. Your product was made for you and has no value outside of that order. If it was ordered in an incorrect size, style, or color, we cannot accept the burden of that accommodation with such minimal margins on our products. Please ensure you look over the measurement guides for each product and order accordingly. If you have any questions, please do not hesitate to reach out prior to placing your order. We are always happy to answer your questions.
If a return exception is granted there will be a 50% return fee and these will be on a case-by-case basis and do require a RAN, Return Authorization Number.
Returns will not be considered after 5 days of receipt of the item or if the item has any state of use. Please convo within 5 days of receipt of your item if you are not satisfied for any reason. All returns require a RAN prior to sending them back. If an item is received back without a RAN the item will be donated or destroyed upon receipt with no accommodation for its returned status. Return shipping will be at the buyers's expense.

Additional

Personalized, made-to-order, or commissioned pieces are not eligible for return. Returns are only accepted for factory defects.

Frequently Asked Questions

Custom and personalized orders

We love to do custom orders. Just send us a convo and we will work up a bid based on your needs and send it over to you.

Gift wrapping and packaging

As all of our products are created by a third-party vendor (using our design specifications) we are not able to offer gift wrapping or packaging. Thank you for understanding.

Wholesale availability

We do offer wholesale purchasing and pricing. MOQ starts at 30 pieces and discounts increase with larger orders. Please reach out if you would like to learn more.

Sizing details

Each item has its own sizing chart unless it is a One Size item. if you find an item without a sizing chart please let us know and we will get it updated ASAP.

Care instructions

As our items are created with industry manufacturing standards, all of our products will come with standard care instructions as a label or insert as required. You can rest easy knowing your products are also tested to meet minimum durability standards as well. One of the reasons we chose to use third-party vendors for our manufacturing was for their knowledge and compliance with industry-standard practices. Not only could they produce our product 1 item at a time at the moment it was ordered for a reasonable rate, they could also ensure it was produced in the most durable way possible. Too many times we had ordered handmade items only to have them fall apart, not be colorfast, or be inferior in some way. We want better for you!

Legal imprint